Privacy Policy

We value your business and do our utmost to respect your privacy. Therefore, we have drawn up this Privacy Policy to clarify the type of information we collect from you, how we collect it and how we process it. By using this website you are deemed to accept the terms of this Privacy Policy.

1. How and when we collect information

We collect “personal” information from you when you provide it to us. For example, if you purchase a product from us, we may collect your name, postal address, telephone number, credit card number and email address. If you sign up to receive a newsletter, we will collect your email address. If you take advantage of special services offered by us, we may collect other personal information about you.

2. What we do with your information

We are committed to protecting your privacy. Under no circumstances do we rent, trade or share your email address with any other company for marketing purposes without your consent. The personal information that you give us when you place an order is used to process and fulfil your order. We also use your personal information for our own internal purposes such as keeping you informed, customer support or providing, maintaining, evaluating and improving our products and services. You may sometimes receive information from us with regard to new features, services and special offers we think may interest you.

We partner with one or more credit card companies to assist us in processing your payment. However, these companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We may disclose the personal and non-personal information of our customers to any successor-in-interest, such as a company that acquires our business. We may need to disclose your personal information when required by law or when we believe in good faith that such action is necessary to comply with a judicial proceeding, a court order or legal process.

3. Option to unsubscribe

If you no longer wish to receive emails and other marketing information from us, please email your request to Customer Support stating your full name, email address and postal address. Note that you may still receive messages from our customer service.

4. Links to other websites

Our website may contain links to websites operated by other companies. We are not responsible for the privacy practices of these websites. Please be aware when you have left our site and read the privacy policies of such other websites. This privacy policy applies solely to information collected by our website.

5. IP address and cookies

We also collect “non-personal” information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your IP address. You cannot easily be identified from non-personal information. We may use your non-personal information to help diagnose problems with our server and to administer our website. Your non-personal information may also be used to gather general demographic information and to analyse customer traffic patterns and website usage. This information helps us with merchandising and developing the design and layout of the website.

In addition, like almost all e-commerce websites, we use “cookies.” Cookies are text files that are stored on your computer by your web browser. Our cookies do not store any of your personal information but they do allow us to provide you with a more personalised user experience, for example by keeping items in your shopping cart during your visit or between visits. You can decide whether or not you want your web browser to accept cookies. The Help menu on the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to be notified when you receive a new cookie, or how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on settings or visiting the manufacturer’s website. However, because cookies allow you to take advantage of some of our features and services, we recommend that you leave them turned on. For instance, if you block our cookies, you will not be able to add items to your cart, proceed to checkout, or use any services that require you to sign in. If you have not changed your computer’s settings, most likely your browser already accepts cookies.

6. How we protect your information

The security of your personal information is very important to us.

When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt this information using secure socket layer technology (SSL). For online purchases by credit card, we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or 3-digit security codes.

We follow generally accepted industry standards to protect the personal information submitted to us from unauthorised access or disclosure, both during transmission and once we receive it. However, while we endeavour to use commercially acceptable means to protect your personal information, we cannot guarantee the absolute security of sending data via the Internet and storing it electronically. We do not assume any liability for disclosure of data due to transmission errors, unauthorised third party access or other acts or omissions.

7. Updating your personal information

If your personal information changes, you may correct, update or remove it by contacting our Customer Support Team.

8. Changes to our Privacy Policy

Any changes to our Privacy Policy will result in a new version being posted on our website, which will become effective immediately. The new policy will apply to all current and past users of the website and will replace any previous policies that are inconsistent with it.