1. How and when we collect information
We collect “personal” information from you when you provide it to us. For example, if you purchase a product from us, we may collect your name, postal address, telephone number, credit card number and email address. If you sign up to receive a newsletter, we will collect your email address. If you take advantage of special services offered by us, we may collect other personal information about you.
2. What we do with your information
We are committed to protecting your privacy. Under no circumstances do we rent, trade or share your email address with any other company for marketing purposes without your consent. The personal information that you give us when you place an order is used to process and fulfil your order. We also use your personal information for our own internal purposes such as keeping you informed, customer support or providing, maintaining, evaluating and improving our products and services. You may sometimes receive information from us with regard to new features, services and special offers we think may interest you.
We partner with one or more credit card companies to assist us in processing your payment. However, these companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We may disclose the personal and non-personal information of our customers to any successor-in-interest, such as a company that acquires our business. We may need to disclose your personal information when required by law or when we believe in good faith that such action is necessary to comply with a judicial proceeding, a court order or legal process.
3. Option to unsubscribe
If you no longer wish to receive emails and other marketing information from us, please email your request to Customer Support stating your full name, email address and postal address. Note that you may still receive messages from our customer service.
4. Links to other websites
5. IP address and cookies
We also collect “non-personal” information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your IP address. You cannot easily be identified from non-personal information. We may use your non-personal information to help diagnose problems with our server and to administer our website. Your non-personal information may also be used to gather general demographic information and to analyse customer traffic patterns and website usage. This information helps us with merchandising and developing the design and layout of the website.
6. How we protect your information
The security of your personal information is very important to us.
When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt this information using secure socket layer technology (SSL). For online purchases by credit card, we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or 3-digit security codes.
We follow generally accepted industry standards to protect the personal information submitted to us from unauthorised access or disclosure, both during transmission and once we receive it. However, while we endeavour to use commercially acceptable means to protect your personal information, we cannot guarantee the absolute security of sending data via the Internet and storing it electronically. We do not assume any liability for disclosure of data due to transmission errors, unauthorised third party access or other acts or omissions.
7. Updating your personal information
If your personal information changes, you may correct, update or remove it by contacting our Customer Support Team.